Active.com

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  1. Stop pushing us to buy...

    magazine subscriptions, active.com memberships with the ever annoying "congratulations you've won $5.00 off" nonsense only after you become a member and the eye strain we all suffer because you can barely see the teeny weeny "no thanks" way at the bottom of the page. My blood pressure shoots up reading all the fine print on this site, making sure Im not buying anything but my initail race registration. Please stop, please...

    153 votes
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      3 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for you feedback, Mina. We have forwarded you comments and record of your experience attempting to obtain customer support to our appropriate department leads.

      On March 10 we experienced some service outages, which overloaded our support lines. This explains the wait, but certainly not the lack of support.

      Please reply if you have not yet resolved this issue through our Customer Support channels.

      Additionally, we are in the process of evaluating how to provide clear channels to modify and/or opt-out of any Active Network program.

    • most ridiuculous site I have

      Pardon me but your site is the most ridiuculous site I have ever used. It is not only confusing, it is difficult to navigate. Please hire a pro to re-organize the site, otherwise we "Active" people will be forced to use a crappy monopoly like ticketmaster to preregister for events.

      127 votes
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        planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • what a terrible experience signing up two people.

        the process of signing up is impossible.

        77 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          We are currently in the process of migrating our event partners to a new and improved registration platform.

          As our partners move to this new solution, you’ll find the registration process far more intuitive.

          Thank you for your feedback. And stay tuned!

        • Stop insulting us with outrageous fees.

          $13 "service fee" to register for a half-iron? On top of the $175 I have to pay to race? I find it difficult to believe you can justify that cost and I will be advising the race directors to find an alternative site for registering racers.

          41 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • stop the magazine subscriptions! I have had to call and cancel charges.

            Stop signing up for magazines! I have had to cancel the charge at a huge hassle!

            37 votes
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              5 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • I hate having to register for an event with active.com

              I'm going to complain to as many race directors as possible and suggest they NOT use active.com for event registration

              35 votes
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                4 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Please fix your activity/race search function

                Whenever I search for running activities around baton rouge within a certiain date, I am given races around the country. This is very frusturating because I have to weed through every other race in other areas that your website has record of. Also, it automatically sends me to the "more" tab where I just want the specific activities that I requested. This seems like and easy fix for any web designer.

                33 votes
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                  planned  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 25 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • offer gift certificates

                    Holidays are around the corner...would love to get these for the holidays to apply towards future races.

                    21 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 19 votes
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                        8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add a CONFIRMED RIDER link

                        Bikereg.com has a "confirmed rider" link on their signup page. You can click it to see who has signed up for your race.

                        It's a great feature.

                        Please consider adding this feature to your site.

                        Thanks.

                        Bob

                        18 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Thank you for your feedback, Bob. Currently, you are able to “Check to see who’s registered” on event whose Organizers allow it. You can find the link in the blue box in the upper right of the event details page, if the Organizer enabled the feature.

                          Admittedly, the feature isn’t as easy to find as it should be. We have plans to showcase this feature more prominently in upcoming enhancements.

                          Stay tuned! Jason

                        • Be honest about prices.

                          You listed goldenfliers 5 mile registration at $25. Press the register button, it becomes $30. Final payment page adds $3 processing to make total $33.

                          16 votes
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                            under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • put the "within ? miles" feature back in your search

                            Up until the other day there was an option for distance from your zip code. I live in a small town and have family and friends that I can stay w/ so this feature was very helpful...where did it go?

                            15 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Stop passing our credit card information to third party magazine subscription companies.

                              Stop passing our credit card information to third party magazine subscription companies.

                              12 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • cancel trial membership

                                Please cancel my trial membership.

                                Thank you for your consideration.
                                Sincerely,
                                Vida Revilla
                                (revilla.vida3@gmail.com)

                                11 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 11 votes
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                                    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 10 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • You stop selling my email to useless offers - REMOVE my email from your sale list -stop making money

                                      DO NOT SELL MY EMAIL TO ANYMORE LISTS or I I will have to take legal action against you.

                                      10 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Provide us with the services you not only advertise, but that WE paid for in our fees!

                                        Your company is like a doctor that charges you for tests but never gives you the results. You have no right to take our personal information and then ignore us. You are reckless, sketchy and irrisponsible. Why did you take my info yet mysteriously there is no record of my registration. Fix it before we report it.

                                        9 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • personal race calendar

                                          I suggest you create a account site were we can check to keep track of races we entered thru active.com

                                          9 votes
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                                            started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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